Ombudsman Complaint Findings

Posted on October 19, 2023

Northern Midlands Council advises it recently received a report following an investigation by the Ombudsman into a complaint alleging breaches of the Personal Information Protection Act by personal documents being removed from Council’s office and being disposed of publicly.

The Ombudsman report includes recommendations from the Ombudsman to strengthen Council’s existing Privacy Policies.

“Council accepts the Ombudsman’s report.

“This complaint arose out of an unusual incident, which was inadvertent and regrettable,” said Council’s general manager, Des Jennings.

“The Ombudsman acknowledged it was an isolated incident arising from a working from home situation.

“Council immediately undertook an investigation into the complaint received, and took action immediately, including reviewing its policies,” said Mr Jennings.

Due to privacy reasons, details of this complaint will not be disclosed and further comment will not be provided.